Evolv (XL)

Returning a Crate:

• We accept returns and exchanges within 30 days of delivery for unused Revol and Evolv crates with their original packaging, including all filler and protective materials.
• For hygiene and safety reasons, all other items are final sale, including crate dividers, spare parts, add-ons, refurbished or clearance crates, and crates that are not in their original packaging..
• Upon approval of your return request and receipt of the returned product, we will issue a refund less any applicable return shipping and restocking fees.

Checkout+

Checkout+ is an optional add-on you can select at checkout that covers both your return shipping and your package on the way to you.

• Free Return Shipping: If you need to return or exchange an eligible item, your return shipping fee and restocking fee are covered. Nothing is deducted from your refund.
• Package Protection: If your package is lost, stolen, or damaged in transit, submit a claim through our Claims Center and, once approved, we'll send a same-item replacement at no extra cost.

Return Shipping & Restocking Fees:

• Customers who decline Checkout+ are responsible for a $65 restocking fee per crate and the cost of the return shipping label (calculated at the time of your return), which will be deducted from the refund amount. 
• Restocking fees help cover inspection, processing, and repackaging costs so we can maintain our quality standards for every pet.

Product issues are covered separately under our Warranty Policy.